Frequently Asked Questions


Which payment methods are accepted?

gCreate accepts all major credit cards, cash, and official checks. Company checks are accepted at gCreate's discretion.

How can I see the status of my order?

Please request updates via the form on our website: Contact gCreate

What is your cancellation policy?

Orders cancelled before items ship will be accepted without penalty. However if your item(s) have already left our facility, it will be treated as a return if you still wish to cancel your order. All returns must be sent back in original packaging within (14) days and an RMA form from gCreate. Returns without an RMA form provided by gCreate will not be accepted. All returns are subject to a minimum 15% restocking fee. For more information, please review our terms and conditions:

What can a gMax 3D Printer make?

The large build volume capabilities of the gMax 1.5+ and 1.5 XT+ provide the uncommon opportunity to print large models while also being able to print even the smallest parts down to 80 micron layer height. The gMax printers are ideal for printing large sized products that can be used in the real world, high resolution models, functional prototypes and more. In-house it has been used to print architectural models, items for the home, lighting fixtures, toy design, functional prototypes and many more objects.